Understanding Your Order Status Terms
Tecstone tracks orders through each stage of artwork, purchasing, production and shipping. Below are the statuses you’re most likely to see, along with a simple explanation of what each one means.
Common Order Statuses
The statuses you’re most likely to see on your orders.
Ready to ship
Available to Ship
The granite you ordered is in stock and available to ship. We may still need a ship date or payment before its release, depending on your account terms.Awaiting you
Out for Approval
Your approval is pending and we are waiting for your response. This may be art for sandblasting, etching, bronze, porcelain, or any other requirement.On order
In Purchasing
Your granite is on order with our supplier, and we are still waiting to receive it.Complete Order Status Reference List
Search for the status you are looking for.
Ready to ship
In process
Awaiting you / on hold
On order
Canceled
79 statuses
| Status | Department | What it means |
|---|---|---|
| Approved Awaiting Artist Final Review / ET Artwork | Etching Artwork Department | Artist is reviewing the approval. |
| Approved Awaiting Artist Final Review / SB Artwork | Artwork Department | Artist is reviewing the approval. |
| Approved for Production / BR | Bronze Department | Approval being sent to bronze manufacturer |
| Arrived at Warehouse / ET | Etching Department | Granite is in the warehouse waiting to be transferred to production |
| Arrived at Warehouse / RE | Repair Department | Granite is in the warehouse waiting to be transferred to production |
| Arrived at Warehouse / SB | Sandblast Department | Granite is in the warehouse waiting to be transferred to production |
| Available to Ship | Granite is available to ship. Require a ship date and/or payment depending on customer's terms. | |
| Canceled / SB Artwork | Artwork Department | Sandblast Production has been removed from the order. |
| Changed / ET | Etching Department | Order has been recently updated to add/remove Production skus |
| Changed / ET Artwork | Etching Artwork Department | Order has been recently updated to add/remove Production skus |
| Changed / RE | Repair Department | Order has been recently updated to add/remove Production skus |
| Changed / SB | Sandblast Department | Order has been recently updated to add/remove Production skus |
| Changed / SB Artwork | Artwork Department | Order has been recently updated to add/remove Production skus |
| Customer has on Hold / ET | Etching Department | Customer requested hold |
| Customer has on Hold / ET Artwork | Etching Artwork Department | Customer requested hold |
| Customer has on Hold / RE | Repair Department | Customer requested hold |
| Customer has on Hold / SB | Sandblast Department | Customer requested hold |
| Customer has on Hold / SB Artwork | Artwork Department | Customer requested hold |
| Design Revision / ET Artwork | Etching Artwork Department | Customer has asked for a design revision |
| Design Revision / Etching | Etching Department | Customer has asked for a design revision |
| Design Revision / SB Artwork | Artwork Department | Customer requested a revision or correction to the art proof. |
| ET Artwork Complete To Archived (spec orders only) | Etching Artwork Department | Artwork complete and moving to production department |
| ET Artwork Complete To Etching | Etching Artwork Department | Artwork complete and moving to production department |
| ET Artwork Complete To Repair | Etching Artwork Department | Artwork complete and moving to production department |
| ET Artwork Complete To SB Artwork | Etching Artwork Department | Artwork complete and moving to production department |
| Hand Etch - In Line | Etching Department | Wwaiting to be hand etched |
| Hand Etch - Waiting on Stone | Etching Department | Granite is on order with our supplier |
| Hold Order | Order is on hold either by customer request or Finance Department | |
| In Progress / RE | Repair Department | Currently being worked on in production |
| In Purchasing | Granite is on order with our supplier. | |
| In Warehouse / ET | Etching Department | Product is in the warehouse waiting to be taken to production |
| In Warehouse / SB | Sandblast Department | Product is in the warehouse waiting to be taken to production |
| Initial Design Stage / ET Artwork | Etching Artwork Department | Artist is now working on the design proof |
| Initial Design Stage / SB Artwork | Artwork Department | Artist is now working on the design proof |
| New Order / ET | Etching Department | New order that requires work in etching department |
| New Order / ET Artwork | Etching Artwork Department | New order that requires a design proof |
| New Order / RE | Repair Department | New order that requires work in repair department |
| New Order / SB | Sandblast Department | Order that has been approved and in line for sandblast |
| New Order / SB Artwork | Artwork Department | New order that requires a design proof |
| Out for Approval / BR | Bronze Department | Waiting on customer to approve the proof |
| Out for Approval / Etching | Etching Department | Waiting on customer to approve the bronze |
| Out For Art Approval / ET Artwork | Etching Artwork Department | Waiting on customer to approve the proof |
| Out For Art Approval / SB Artwork | Artwork Department | Proof has been sent to customer, awaiting customer approval |
| Porcelain - Approved Awaiting Artist Final Review | Artwork Department | Porcelain approval receieved, under artist review |
| Porcelain - Approved Awaiting Artist Final Review | Etching Artwork Department | Porcelain approval receieved, under artist review |
| Porcelain - Awaiting Insert Proof/Approval / ET | Etching Department | Waiting on customer to approve the porcelain |
| Porcelain - -Awaiting Insert Proof/Approval / SB | Sandblast Department | Waiting on customer to approve the porcelain |
| Pull from Warehouse / ET | Etching Department | Production has asked for the product from the warehouse |
| Pull from Warehouse / RE | Repair Department | Production has asked for the product from the warehouse |
| Pull from Warehouse / SB | Sandblast Department | Production has asked for the product from the warehouse |
| Ready to be Drawn / ET Artwork | Etching Artwork Department | New order and all information has been provided |
| Ready to be Drawn / SB Artwork | Artwork Department | New order and all information has been provided |
| Ready to Ship | Order is Ready to Ship (All items picked) | |
| SB Artwork Complete To ET Artwork | Artwork Department | Artwork complete and moving to production department |
| SB Artwork Complete To Etching | Artwork Department | Artwork complete and moving to production department |
| SB Artwork Complete To Repair | Artwork Department | Artwork complete and moving to production department |
| SB Artwork Complete To Sandblast | Artwork Department | Artwork complete and moving to production department |
| Shipment Pending | Bill of Lading has been created | |
| Stagnant ET Artwork | Etching Artwork Department | Order was out for approval for more than 90 days |
| Stagnant SB Artwork | Artwork Department | Order was out for approval for more than 90 days |
| Transferred to TPG / ET | Etching Department | Product has been moved to production building |
| Transferred to TPG / RE | Repair Department | Product has been moved to production building |
| Transferred to TPG / SB | Sandblast Department | Product has been moved to production building |
| Waiting on Bronze / BR | Bronze Department | Bronze is on order with our supplier. |
| Waiting on Customer Instructions / RE | Repair Department | Unable to proceed do to lack of info |
| Waiting on Design from Customer / ET Artwork | Etching Artwork Department | Unable to proceed do to lack of info |
| Waiting on Design from Customer / SB Artwork | Artwork Department | Unable to proceed do to lack of info |
| Waiting On Further Info from Customer / ET Artwork | Etching Artwork Department | Unable to proceed do to lack of info |
| Waiting On Further Info from Customer / RE | Repair Department | Unable to proceed do to lack of info |
| Waiting On Further Info from Customer / SB Artwork | Artwork Department | Order requires production but customer has yet to supply art details. |
| Waiting on Insert from Customer / ET | Etching Department | Waiting on porcelain from customer |
| Waiting on Insert from Customer / SB | Sandblast Department | Waiting on porcelain from customer |
| Waiting on Insert from Supplier / ET | Etching Department | Waiting on porcelain vendor |
| Waiting on Insert from Supplier / SB | Sandblast Department | Waiting on porcelain vendor |
| Waiting on Photo / ET Artwork | Etching Artwork Department | Unable to proceed due to lack of info |
| Waiting on Photo / SB Artwork | Artwork Department | Unable to proceed due to lack of info |
| Waiting on Stone / RE | Repair Department | Waiting on the stone from our vendor |
| Waiting on Stone / ET | Etching Department | Waiting on the stone from our vendor |
| Waiting on Stone / SB | Sandblast Department | Waiting on the stone from our vendor |
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